Updates related to Coronavirus


Information for Visitors

Mask iconAttention:
Everyone is required to wear a procedure masks while inside the hospital. Thank you for your cooperation.

Ontario Shores is pleased to welcome back visitors.

As we continue to work to provide the safest environment possible, we have a number of safety and infection control practices in place to keep visitors, patients and staff safe.

Each patient may have unlimited visitors every week, as equitable access to visitation allows.  The exception to this is essential visitors*. 

All visitors will be required to adhere to the following:

  • Book an appointment with the unit in advance of your arrival.  Only visitors with a scheduled appointment will be permitted to visit their loved one.
  • Healthy and have no symptoms of COVID-19
  • Visitors must attest that they have not been in contact with someone who is self-isolating or symptomatic or visited a setting in outbreak
  • Participate in the screening process at the hospital entrance prior to proceeding to the unit
  • Wear a procedure mask provided by Ontario Shores at all times when inside the building.  Patients will be required to wear a mask throughout the visit
  • Participate in hand hygiene, respiratory etiquette and maintain a physical distance of 2 metres at all times
  • The visit must take place in the designated on unit visitor room or the unit courtyard
  • Respect time frame established for the visit and follow safety and infection control instructions provided by staff
  • Sign in and sign out at the unit
  • Food items for one time consumption can be brought in for the patient but can only be consumed in the dining area, not during the visit 

If these conditions are not followed, staff may ask you to discontinue your visit.

If you would like to book a visit with your loved one, please contact the unit directly.

For more information, please review the Safety Information Package

Thank you for your assistance in keeping Ontario Shores a safe place to visit and receive care.

Important Message for Visitors to a Geriatric Unit (GDU, GPU or GTU)
Visitors to a geriatric unit will be asked on arrival to provide proof to the unit staff that they have tested negative for COVID-19 within the previous 7 days and subsequently not tested positive. This testing requirement is removed for those that are fully immunized and asymptomatic, and can provide proof of being fully immunized (2 weeks past the second dose) upon arrival to the unit.

*Essential Visitors
As essential visitor is defined as a:

  • visitor for a patient who is dying or quite ill
  • parent/guardian of an ill child or youth with a maximum of one visitor per patient per day
Updated Visitor Protocols
Ontario Shores is pleased to welcome back visitors.  As we continue to work to provide the safest environment possible, we are implementing a number of safety and infection control practices to keep visitors, patients and staff safe.

Screening Practices

Entry to the building is limited to:
- Building 5 (Main Entrance - green) from 6:00 a.m. to 11:00 p.m.
- Building 2 (Admitting Entrance - yellow) from 6:00 a.m. to 7:30 p.m.

Those entering the building will participate in a mandatory screening process that will ask a series of questions (public screening, staff screening) related to symptoms, travel and contacts. Everyone entering the building will be required to have their temperature checked, and will be provided with a protective face mask.

Thank you for your understanding as we continue to deliver compassionate care while protecting the health and safety of everyone at Ontario Shores and our community.

Staff are encouraged to complete online screening before entering the building.

Screening Setup at Building 5 Entrance
Screening Setup


Online Screening

Ontario Shores has an online screening tool that is available for staff, patients, volunteers, visitors, and contractors to use prior to their arrival to Ontario Shores.
Everyone who enters the hospital is required to go through the entrance screening process. You are encouraged to fill out the online screening tool within 2 hours of your arrival to Ontario Shores.

To access the online screening tool, visit: https://covidscreening.ontarioshores.ca 

Screening Tool Instructions »

2019-Novel Coronavirus (COVID-19) Frequently Asked Questions

We are maintaining a list of frequently asked questions here about 2019-Novel Coronavirus (COVID-19).

Patient Care Packages

At this stage, we are grateful to be able to accept Care Packages on behalf of our patients. See details.

Personal Protective Equipment Needed

We are accepting donations of gloves, ear-loop masks, and hand sanitizer Monday through Friday, 8:00 a.m. to 4:00 p.m. at our loading dock. PPE donation details »

Information for Patients and Families

Family Services
In order to comply with Public Health directives, The Family Resource Centre (FRC) will be temporarily closed until further notice, and related FRC programs temporarily suspended until further notice.  

Online Patient Portal - My Health, My Way
My Health, My Way is our online patient portal which allows patients and caregivers to access lab results, check appointment dates, update personal information and message clinicians. It is a safe option when everyone is being asked to limit pubic outings and ensure social distancing.
Learn more about My Health, My Way »

Patient E-transfers
We are working with our patients who wish to receive funds via email money transfers from family and friends.

To send money to patient in our care, please email etransfers@ontarioshores.ca to note your intent to transfer funds to a patient’s client trust account. The email should include patient name, unit (if known), amount of transfer and password for accepting the transfer.

E-transfers can then be sent to etransfers@ontarioshores.ca through your respective financial institution.


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NEW: Health Care Worker Assist Clinic

Health Care Worker Assist Clinic

A new virtual-care clinic for health care workers experiencing feelings of depression or anxiety related to working during the COVID-19 pandemic. 
Read the news story »
Visit the clinic webpage »

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