Privacy Notice

How We Protect your Health Information and Keep It Safe

We commit to keeping your personal health information (PHI) private. We make sure that all staff know this and use your PHI only for the reasons you have agreed to and those allowed by law. We make sure it is safe and secure by having rules in place, which we follow. To this end, we conduct regular audits and complete investigations to monitor and manage our privacy compliance.

What We Collect

We gather PHI about you, either from you or from the person acting on your behalf. The PHI that we collect may include your name, date of birth, address, health history, or records of your care. When you permit us, or the law lets us, we gather PHI about you from others such as your family doctor.

We also collect PHI about you from shared computer health records, such as the one Ontario Shores shares with Waypoint Centre for Mental Health Care (Waypoint) or provincial systems that are shared with other health care providers in Ontario.

Why Do You Have A Computer Health Record?

The objective is to share the appropriate information with the other health care practitioners involved in your care to make sure that:

  • You receive the best health care;
  • Patient safety will be improved;
  • Your care will be better managed as you move from one provider to another;
  • You won’t have to wait as long for care or treatment; and
  • People who look after you will be able to access your health record more quickly

How We Use Your Health Information

  • To provide you with better care;
  • To improve our programs and services;
  • To help reduce risk;
  • To receive payment for your treatment and care;
  • To improve our quality practice, like doing surveys;
  • To promote practices in support of your rights under the Human Rights Code;
  • To teach;
  • To fundraise
  • To conduct research;
  • For statistics; and
  • For legal reasons.

What Are Your Rights?

  • Read and receive copies of my health record and to ask us to correct
    something if you think it is wrong;
  • Withdraw your consent for all or some of the above uses and sharing of your health information by writing to us;
  • Change your mind if you do not want us to use or share your health
  • Be told if your information is lost, stolen or shared without consent from
    you or the law; and
  • Ask us for a list of how we use or share your health record.

What If You Have A Question?

  • Speak with your doctor
  • Call Health Information Management at 905-430-4055 ext. 6859
  • Call the Privacy Office at 905-430-4055 Ext. 6896

What If You Have A Complaint?

  • Call the Privacy Office first at 905-430-4055 Ext. 6896
  • Or Call the Information and Privacy Commissioner of Ontario at 416-326-
    3333 or toll-free at 1-800-387-0073, or visit their website at