Patients & Families

Welcome to Ontario Shores. A patient’s journey to recovery begins upon arrival. Our staff work with patients and family members to ensure the care needs of the patient are met and they reach their optimal level of well-being. Our patient- and family- centred approach combines medical, rehabilitation and psychological practices tailored to individual needs. We know that patients are the experts of their own recovery. Our interprofessional treatment team actively engages patients as partners in care to maximize personal autonomy and self determination while maintaining a safe and supportive environment.

We work in collaboration with patients, families or caregivers, other healthcare providers and the community to deliver safe and therapeutic care that is focused on the patient. It is important that patients are active partners in their recovery to ensure they receive the best possible care.

At an organizational level, we have a commitment to quality and ongoing improvement. We regularly consult with patients and caregivers through experience surveys and we partner with Patient and Family Advisors or advisory councils and to co-lead safety and quality improvement projects.

We specialize in mental health and addiction services from adolescents to seniors in a safe, respectful and community-based environment. We are dedicated to providing patients with the tools necessary to achieve recovery, discover their potential and hope for a brighter tomorrow. 

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