Prompt Care Clinic

The Prompt Care Clinic at Ontario Shores Centre for Mental Health Sciences (Ontario Shores) provides care for individuals who require timely access to psychiatric services, but do not require an emergency department visit.  A psychiatrist and nurse or social worker provide clinical assessments and a care plan for follow-up or shared care in the community.

Individuals who are symptomatic to the point where a significant amount of personal distress is evident and where distress may increase if there is a delay in treatment can be referred to this clinic.

The Prompt Care Clinic is located within the
Ontario Shores Durham Community Clinic,
Whitby Mall
1615 Dundas St. Whitby
West Tower, Third Floor Unit 306

Phone: 905.432.4121
Fax: 905.432.4411

Clinic Hours: Monday to Friday from 8:30 a.m. to 4:30 p.m.

Services include:
  • Specialized assessment, medication support, illness education, supportive counselling and recommendations for treatment options
  • All assessments completed by an interprofessional team including a psychiatrist and nurse or social worker
  • Brief follow-up sessions with clinical staff, as well as referral for follow-up treatment or shared care in the community
Individuals 16 years old or older who are symptomatic and require prompt care, but do not need to visit the emergency room. Individuals must be able to wait up to three working days for an appointment and must not have acute medical issues.

How to access this service

Referrals will be accepted from, family physicians, walk-in clinic physicians, psychiatrists and nurse practitioners.
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Prompt Care Clinic 
Our patients receive prompt support and assistance in an accepting environment. Our patients range in age, life stage, culture, and severity of symptoms, but they have a common need to access assistance in their process of recovery. We are incredibly pleased to serve as supports, navigators, educators and advocates to aid them in this process.
~ Kristy Day, Social Worker