We are looking forward to seeing you on your next visit. Plan ahead and make the most of your time on the unit. If you have any questions don't hesitate to contact the unit team.
COVID-19 Protocols
Please see our COVID-19 Updates page for all related protocols.
Visiting Hours
It can be helpful to contact the team ahead of time to ensure your loved one is available for your planned visit or to make accommodations in their schedule. See the visiting hours by unit.
Floor Plans
Follow this link to find both a detailed (all departments) floor plan as well as a simplified (visitors) floor plan. See floor plans.
Tobacco-Free (Effective January 10, 2022)
Ontario Shores is dedicated to promoting the safety and well-being of patients, employees, and visitors by raising awareness of the harmful impact of tobacco use and by eliminating second-hand smoke exposure and triggers. Effective January 10, 2022, tobacco, cannabis, and the use of electronic cigarettes (vaping) will not be permitted to be used or visible on Ontario Shores property, including parking lots and walking pathways.
Please see the property map for a breakdown of tobacco-free areas:
Scent-Free
Please refrain from wearing or using scented personal products while at Ontario Shores. Scented products contain chemicals that can cause serious problems for people with asthma, allergies, migraines, and other health conditions. Aftershave lotion, hairsprays, perfume, cologne, or other scented personal products may contain these chemicals.
Parking
Parking payment machines are available at each entrance. Have your license plate handy so that you can enter it into the machine. Visit our parking web page for more information.
Guest Wifi
Guests of Ontario Shores have access to wireless internet (wifi) by connecting to the Ontario Shores Guest network. Learn more.
What you can bring
- activities your loved one enjoys (playing cards, books)
- music
- unframed photos, photobooks or memory boxes
- preferred toiletries
- food (check with staff regarding any dietary restrictions or choking risk. Do not share food with others on the unit for risk of swallowing difficulties or allergies.)
When you bring items onto the unit ensure you check-in with a member of the team to review these items.
On the Unit
In order to maintain patients' privacy and visitors' safety we do not typically permit visitors in patient bedrooms or hallways. There are several other places to visit on the unit such as the visitors room by the main door, and the activity room. During warmer months you may like to access our outdoor spaces.
Off the Unit
We also encourage you to visit with your loved one off the unit if your loved one is permitted. A wheelchair can be provided to ensure safety and comfort for both you and your loved one when visiting off the unit.
Art Gallery
Building 5, Level 2
Mon.-Fri. 8:00 a.m. - 4:00 p.m.
Cafeteria
Building 5, Level 1
Mon.-Fri. 8:00 a.m. - 3:00 p.m.
Family Resource Centre and Patient Experience Team
Building 7, Level 2
Mon.-Fri. 9:00 a.m. - 4:30 p.m.
Closed 12:00 p.m. - 1:00 p.m.
Outdoor Spaces
Accessible through Building 5, Level 1 or Building 1, Level 1.
Gift Shop
Building 5, Level 3
Mon.-Thurs. 9:30 a.m. - 3:00 p.m.
Fri. 9:30 - 2:00 p.m.
Multifaith Room (24/7)
Building 5, Level 2
Spiritual Care Services »
Library
Building 7, Level 2
Mon.-Fri. 9:00 a.m. - 5:00 p.m.
Library Services »
Central Recreation
Building 3, Level 1
Mon.-Fri. 9:00 a.m. - 4:30 p.m.
Mon.-Fri. Evening: 6:00 p.m. - 8:00 p.m.
Weekends: 12:20 p.m. - 4:30 p.m.
Recreation Therapy »
Heritage Lounge
Building 5, Level 3
(24/7)
Film and Fashion Boutique
Building 4, Level 1
Mon.-Fri. 1:00 p.m. - 3:00 p.m.
Information Desk, Main Lobby
Building 5, Level 2
Mon.-Fri. 8:00 a.m.- 4:00 p.m.
Parking Office
Building 2, Level 2
Mon.-Fri: 8:00 a.m. - 4:00 p.m.
Business Office, Human Resources
Building 5, Level 3
Mon. - Fri. 10:00 a.m. - 3:00 p.m.
Closed 12:00 p.m. - 1:00 p.m.
Medical, Metabolic and Brain Stimulation Clinics
Building 3, Level 2
Mon.-Fri. 8:30 a.m. - 4:00 p.m.
Volunteers & Foundation Offices
Building 5, Level 2
Just inside the main entrance.
Mon.-Fri. 8:00 a.m.- 4:00 p.m.
Volunteer Services
Foundation
Rights Advisor & Patient Advocate
Building 2, Level 1
Mon. - Fri. 8:00 a.m. - 3:00 p.m.
